Sales Policy

Effective Date: January 8, 2025

At StreetFashCiteino, we are dedicated to providing high-quality musical instruments and accessories to musicians of all skill levels. Our Sales Policy is designed to ensure a transparent, secure, and smooth shopping experience for all customers. Please read the following terms and conditions carefully before making a purchase from our Website, streetfashciteino.com.

1. Order Acceptance

  • Order Confirmation:
    After you place an order, you will receive an order confirmation email. This confirms that we have received your order. However, this does not indicate that your order has been accepted. We reserve the right to accept or reject any order at our discretion. If your order is rejected, you will be notified, and any charges will be refunded.

  • Pricing Errors:
    While we strive to provide accurate pricing, errors may occasionally occur. If an error is identified in your order, we will contact you to confirm whether you want to proceed with the order at the corrected price, cancel it, or receive a refund.

  • Product Availability:
    All products are subject to availability. In the event that an item you ordered is out of stock or unavailable, we will notify you immediately, and you may either choose an alternative product or receive a full refund.

2. Payment Methods

We accept a variety of payment methods to ensure a smooth checkout experience:

  • Credit and Debit Cards:
    We accept major credit cards such as Visa, MasterCard, American Express, and Discover.

  • PayPal:
    We also offer PayPal as a secure method for processing payments.

  • Gift Cards:
    We accept store gift cards and credit toward your next purchase. If you have a gift card, please enter the code during checkout.

Payments are processed securely through encrypted gateways to ensure the safety of your personal and financial information.

3. Sales Tax

  • Sales Tax on Orders:
    Sales tax will be applied to orders based on the shipping address and local tax regulations. The applicable sales tax will be displayed during checkout before you complete your purchase.

  • Tax-Exempt Customers:
    If you are a tax-exempt organization or individual, please contact us prior to placing an order to provide the required documentation for tax exemption.

4. Shipping and Delivery

  • Shipping Options:
    We offer a range of shipping options including Standard, Expedited, and Overnight shipping. Shipping fees are calculated at checkout and depend on the destination, weight, and size of your order.

  • Order Processing Time:
    Orders are processed within 1-2 business days after payment is confirmed. Orders placed after business hours or on weekends will be processed the following business day.

  • Delivery Time:
    Delivery times vary based on the shipping method chosen and the destination. Please refer to our Shipping Policy for more detailed information.

  • International Shipping:
    We also offer international shipping. Please note that shipping times and rates will vary based on your location, and customers are responsible for any applicable customs fees, duties, or taxes.

5. Discounts and Promotions

  • Coupons and Discounts:
    From time to time, we may offer promotional codes, coupons, or discounts. These can be applied at checkout to receive a discount on your order. Each promotion may have its own terms and conditions, so please read them carefully before applying.

  • Promotional Periods:
    All discounts and promotions are valid only during the period specified in the offer. Once the promotion period ends, prices will return to their regular rates, and the promotion will no longer be valid.

  • Exclusions:
    Some items may be excluded from promotional discounts, including sale items or special offers. Please check the terms of the promotion for details.

6. Order Cancellation

  • Before Shipment:
    If you wish to cancel your order before it ships, please contact us immediately at info@streetfashciteino.com or call (706) 291-9607. We will do our best to cancel your order before it is processed for shipment.

  • After Shipment:
    Once your order has been shipped, we cannot cancel it. However, you can initiate a return by following our Refund and Returns Policy once the item has arrived.

7. Product Information and Pricing

  • Product Descriptions:
    We make every effort to provide accurate descriptions, images, and specifications for all products on our website. However, we cannot guarantee that all descriptions are entirely accurate or complete. If you have any questions about a product, please reach out to our customer service team before purchasing.

  • Pricing:
    All prices are listed in U.S. Dollars (USD). Prices are subject to change without notice. We reserve the right to change the prices of products at any time, and such changes will apply to orders placed after the change.

8. Customer Support

If you have any questions or concerns regarding your order, payment, or shipping, our customer support team is here to help. Please contact us:

9. Returns and Refunds

Our Refund and Returns Policy applies to all sales made on our Website. If you need to return an item or request a refund, please follow the steps outlined in our Refund and Returns Policy.

10. Limitations of Liability

  • Limitation on Damages:
    In no event shall StreetFashCiteino be liable for any indirect, incidental, special, or consequential damages arising out of or related to your purchase, including but not limited to lost profits, loss of use, or data loss, even if we have been advised of the possibility of such damages.

  • Product Liability:
    Our liability in connection with any product purchased from our website is limited to the purchase price of the product. We will not be held responsible for any damages caused by the misuse of the product.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about how we handle sales and transactions.

By purchasing products from StreetFashCiteino, you agree to the terms and conditions outlined in this Sales Policy.