Shipping Policy

Effective Date: January 8, 2025

At StreetFashCiteino, we are committed to providing our customers with fast and reliable shipping for all musical instruments and accessories. Our Shipping Policy outlines the available shipping methods, delivery times, and shipping fees associated with orders placed on our website. Please read this policy carefully to understand how we handle shipping and deliveries.

1. Shipping Methods and Rates

We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on your shipping address and the weight of your order. The available shipping methods include:

    • Standard Shipping:
      Delivery within 5-7 business days. This is the most affordable shipping option.

    • Expedited Shipping:
      Delivery within 2-3 business days. This option is faster and costs more than standard shipping.

    • Overnight Shipping:
      Next-day delivery within 1 business day. Available for urgent orders and subject to availability in your area.

    • International Shipping:
      We offer international shipping to various countries. Delivery times and shipping fees will vary based on the destination. International customers are responsible for any customs duties, taxes, or fees applicable in their country.

Shipping fees are calculated based on the destination, weight, and size of your order. You will be informed of the shipping cost before completing your order at checkout.

2. Order Processing Time

    • Order Confirmation:
      Once you place your order, you will receive an order confirmation email. This email will confirm that we have received your order.

    • Processing Time:
      Orders are generally processed within 1-2 business days after payment is confirmed. Orders placed after business hours, on weekends, or during holidays will be processed on the next business day.

    • Shipping Confirmation:
      After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the status of your delivery.

3. Delivery Time

    • Domestic Orders:
      The delivery time for domestic orders (within the United States) will depend on the shipping method chosen at checkout:

      • Standard Shipping: 5-7 business days
      • Expedited Shipping: 2-3 business days
      • Overnight Shipping: 1 business day

    • International Orders:
      The delivery time for international orders will vary based on the destination country and chosen shipping method. Shipping times typically range from 7-14 business days, depending on the location.

Please note that delivery times are estimates and may be affected by factors such as weather, holidays, or carrier delays.

4. Shipping Costs

Shipping costs are calculated based on the following factors:

    • Weight of your order
    • Destination address
    • Shipping method selected (Standard, Expedited, or Overnight)

You will be able to view the total shipping cost before completing your purchase during the checkout process.

Free Shipping Offer:
From time to time, we may offer free shipping on orders over a certain amount. Please refer to our website for current promotions.

5. International Shipping

    • Countries We Ship To:
      We offer international shipping to a wide range of countries. If you are located outside the United States, please check the available shipping options during checkout to see if we ship to your country.

    • Customs, Duties, and Taxes:
      International customers are responsible for all customs duties, taxes, and other fees that may apply to their order upon arrival in their country. These charges are assessed by the customs office of the destination country and are not included in the price of the products or the shipping cost. We strongly recommend that you check with your local customs office before placing an order to understand potential additional fees.

    • Customs Delays:
      Please note that international shipments may experience customs delays, which can impact the estimated delivery time. StreetFashCiteino is not responsible for delays caused by customs processing.

6. Shipping Restrictions

    • PO Boxes and APO/FPO Addresses:
      Some shipping methods may not be available for PO Boxes or APO/FPO addresses. Please ensure that the shipping address you provide is complete and accurate to avoid delays.

    • Shipping to Certain Locations:
      We may not be able to ship to remote or restricted locations. In the case that your location is not eligible for shipping, we will notify you promptly and work with you to resolve the issue.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website. Please note that it may take up to 24-48 hours for tracking information to be updated.

If you experience any issues with tracking or delivery, feel free to contact our customer service team at info@streetfashciteino.com or call (706) 291-9607.

8. Missing or Damaged Items

    • Damaged Items:
      If your order arrives damaged, please contact us immediately. We will initiate a claim with the carrier and either issue a replacement or refund based on your preference. We may request photos of the damaged product and packaging to assist with the claim process.

    • Missing Items:
      If your order is missing items, please contact us right away. We will investigate the issue and resolve it as quickly as possible.

9. Address Errors

Please ensure that the shipping address provided is complete and accurate. StreetFashCiteino is not responsible for delays, misdeliveries, or additional shipping charges caused by incorrect or incomplete addresses. If you notice an error in your shipping information, please contact us as soon as possible.

10. Shipping Customer Service

If you have any questions regarding shipping, delivery, or tracking, please feel free to contact our customer support team:

By placing an order on StreetFashCiteino.com, you agree to the terms outlined in this Shipping Policy.