Refund and Returns Policy for StreetFashCiteino

📍 101 Roseway Cir, Rome, Georgia, United States
📞 (706) 291-9607
✉ info@streetfashciteino.com
🌐 StreetFashCiteino

Effective Date: March 7, 2025

At StreetFashCiteino, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, we offer a hassle-free refund and returns policy to ensure a smooth shopping experience.

1. Eligibility for Returns

• Items must be returned within 30 days from the delivery date.
• The product must be unused, undamaged, and in its original packaging with all included accessories.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Items that are damaged due to misuse, wear and tear, or customer negligence are not eligible for a return.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• If approved, refunds will be processed within 5-7 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Exchange Policy

• If you received a defective or incorrect item, we will provide a free exchange or replacement at no additional cost.
• Exchanged items will be shipped within 5 business days after we receive the returned product.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards and promotional items.
• Opened and used cleaning kits or instrument maintenance products.
• Customized or personalized accessories.

5. How to Initiate a Return

To start a return, please contact us at info@streetfashciteino.com with the following details:

• Order number.
• Reason for return.
• Photos (if the item is defective or damaged).

Once your return request is approved, we will provide instructions on where to ship your item.

For any further questions, feel free to contact our customer support team.